Most Airbnb guests follow the guidelines and mind their own business. However, there is always that one percent of the population who enjoys being difficult, and regrettably, hosts must bear the brunt of it. There are numerous methods to cope with poor Airbnb visitors, whether the property didn't live up to the 5-star, palatial quality that some demand, a glitch in transportation, or simply a generally nasty mood.
Without further ado, let's look at five strategies to cope with unpleasant Airbnb visitors.
1. Turn off the Instant Book option and Identify Any Potential Guests That May Be Problematic Before Confirming
The first way to deal with a bad Airbnb guest is to turn off your Instant Book option. This will give you the opportunity to screen guests and get a feel for their personality before confirming their reservation. Additionally, it's important to identify any potential guests that may be problematic before confirming their reservation. This can be done by reading reviews from previous hosts or asking questions that will give you a better understanding of who they are and what they're looking for in a stay.
2. Document Everything
If you find yourself in a situation where you have a bad Airbnb guest, it's important to document everything. This means taking pictures or videos of any damages that occur during their stay and keeping track of any interactions (including conversations via the Airbnb messaging system) that could be used as evidence later on. By having this documentation, you'll be able to provide Airbnb with concrete evidence if you need to file a claim or report.
3. Consult Them Directly Before Involving Airbnb & Stay Vigilant
The third way to deal with a bad Airbnb guest, is to consult with them directly before involving Airbnb. This allows you to try and resolve the issue without involving a third party. Additionally, it's important to stay vigilant during this process and document everything (as mentioned in the previous tip). By staying vigilant, you'll be able to protect yourself in case the situation escalates, and you need to involve Airbnb.
4. Reiterate Your House Rules
One way to prevent bad behavior from occurring in the first place, is to reiterate your house rules before guests arrive and once they're settled in. By doing this, you'll remind them of the expectations that you have for their stay. Additionally, it's important to make sure that your house rules are clear and concise so that there's no room for interpretation.
5. Never Blame Your Guest Directly
If you find yourself in a situation where you have to confront a bad Airbnb guest, it's important to never blame them directly. This can only escalate the situation and make them more resistant to working with you to resolve the issue. Instead, focus on the problem at hand and offer solutions on how to fix it. By doing this, you'll be more likely to Diffuse the situation and come to a resolution.
6. Offer Solutions
The final way to deal with a bad Airbnb guest is to offer solutions. This could be anything from offering a discount on their stay, to giving them a voucher for a future stay. By offering solutions, you show that you're willing to work with them to resolve the issue. Additionally, it shows that you value their business and want them to have a positive experience.
Ultimately, the best way to deal with a bad Airbnb guest is to prevent the problem from occurring in the first place. This can be done by screening guests before confirming their reservation, and by having clear and concise house rules. However, if you do find yourself in a situation with a bad Airbnb guest, there are several ways to deal with the situation. These include consulting with them directly, documenting everything, and offering solutions. By following these tips, you'll be able to protect yourself and diffuse the situation.
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