Some guests prefer to check themselves in when they arrive at your Airbnb property rather than waiting to speak to someone at the front desk. If you're able to accommodate this, it can create a more seamless and enjoyable experience for them.
As travel begins to pick back up, hosts are making sure to change up their routines to better suit their guests' needs. One way to do this is by offering self check-in, which makes your rental more appealing to travelers. This article is about different tips from hosts who have already done this.
Offer a Way for Guests to Get Inside
If you want to offer self check-in, the first thing you'll need to do is find a way for guests to get into your rental without having to meet you in person. This can be done in a few different ways, depending on your rental type and location.
If you have a vacation rental, you can leave a key in a lockbox for guests to access when they arrive. If you have a room in a shared space, you can provide instructions on how to get into the building and to your room. If you live in an apartment complex, you can give guests access to the building through a key fob or code.
Give Clear Instructions
Once you've figured out how guests will get into your rental, you'll need to send them clear check-in instructions. This should include information on how to access the rental, where to find the key (if applicable), and any other important information they'll need to know.
You can send these instructions via email, text, or even snail mail. If you have a digital check-in system, you can also include the instructions there.
Establish Digital Check-In
If you want to create a more interactive check-in experience, you can create a digital check-in system. This can be done through a website, app, or even a simple document that guests can fill out when they arrive.
Your digital check-in system should include all of the information you need from guests, such as their contact information, credit card information, and any special requests they may have. You should also include a space for guests to leave their feedback or reviews.
Include Your Contact Details
When creating your check-in system, don't forget to include your contact information. This way, if guests have any questions, they can quickly get in touch with you.
Make Communication Seamless
Digital check-in systems make communication with guests much easier and more effective. With all the information in one place, you can efficiently respond to any questions or concerns guests may have. If you're looking to save time when it comes to messaging your Airbnb guests, consider creating scheduled messages and message templates with check-in information.
Create a Secure Process
If you use a lockbox to store your keys, you should change the combination regularly to make sure that only guests who are supposed to have access to the keys have access to them. It's essential to change your smart lock or keypad code after each reservation.
Airbnb self check-in is a great way to help your guests save time and hassle when checking into your rental. This feature is especially helpful if you have guests arriving late at night or on a weekend when traditional check-in methods may not be available.
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