Airbnb has become a popular way to travel and stay in recent years, and for a good reason. It can be a great way to save money on accommodation and get a more authentic experience of a place by staying in a local’s home.
However, as with anything, there are some etiquette rules to follow as an Airbnb host to make sure both you and the guests have a positive experience. Here are eight important do’s and don’ts of Airbnb hosting etiquette:
1) Do Personalize the Messaging
When you get a new guest request, it can be tempting to send a generic message to save time. However, it’s important to personalize the message to each guest as much as possible. Take the time to read their profile and mention why they would enjoy staying at your property. Even just saying their name can make things more personable.
2) Don’t Get Emotional in Disputes
If there is an issue with a guest, try not to take it personally. It’s important to stay calm and professional in all interactions, even if the guest is being difficult. This means not sending angry messages or leaving negative reviews. After all, getting emotional will only make the situation worse.
3) Do Communicate Often with Guests
Before and during the guests’ stay, make sure to communicate regularly. This includes sending a welcome message, checking in to see how they’re doing, and responding to any questions or concerns. Communicating even before checking out is also a good idea to ensure that they feel tended to.
4) Don’t Seek Payment Outside the Platform
Regarding payments, it’s important to use the Airbnb platform’s system. Some hosts have tried to get around paying fees by asking guests to pay in cash or by using a different payment method. However, this is a violation of Airbnb’s terms of service and can result in getting your account suspended.
5) Do Leave Honest Reviews for Guests
In the same way that guests leave reviews for hosts, hosts can leave reviews for guests. When guests book a listing, they can see the reviews other guests have left. This is a good way to get an idea of what the guest is like. It’s important to be honest when leaving reviews, as it helps to provide an accurate picture of the guest.
6) Don’t Ignore Reviews from the Guests
There is a tendency for some hosts to ignore the reviews left by the guests. However, the reviews are there for a reason. The reviews can provide you with valuable feedback that can help you improve your Airbnb listing and business.
7) Do Prioritize the Guest’s Experience
If you keep the guest happy, they are more likely to leave a positive review. There are a few things that can make sure the guest has a good experience, such as providing a clean and comfortable space, being responsive to their needs, and being a good host.
8) Don’t Deceptively Market Your Airbnb
If you are not honest with your marketing, you may end up getting negative reviews. Be sure that your pictures and descriptions are accurate. Don’t try to trick people into thinking your space is something it is not.
Be respectful of your guests and stick to Airbnb host etiquette. By diligently following these simple do's and don'ts, you can be sure to make your guests' experience a positive and memorable one.